Enterprise chatbots have a dirty secret: most of them are quietly switched off within 90 days of launch. The reasons are rarely technical. They are almost always organisational and strategic.
The Knowledge Problem
A chatbot is only as good as the knowledge it has access to. Most organisations dramatically underestimate how fragmented, outdated and poorly structured their internal knowledge is until they try to train an AI on it. The pre-deployment knowledge audit is the most important — and most frequently skipped — step in the entire process.
