Work · 15 case studies

Proven Results Across Every Sector

Real deployments. Audited outcomes. Our clients average 340% ROI in year one.

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Healthcare

NHS Foundation Trust — AI Virtual Assistant

Deployed Nexus Virtual Assistant across 6 hospital sites for a major NHS Foundation Trust in the North West, enabling 4,800 clinical and administrative staff to instantly access 5,000+ protocols, guidelines and HR policies via natural language.

Outcome

Reduced average query resolution from 9.2 minutes to 72 seconds. Deflected 81% of tier-1 IT and HR queries. Saved an estimated 18,000 staff hours annually. Rated 4.9/5 by clinical users.

91% Ticket deflection rate
Manufacturing

Predictive Maintenance — Precision Engineering Firm

Built a real-time sensor analytics platform for a Tier 1 automotive supplier with 14 CNC production lines. ML models predict equipment failures 48–96 hours before they occur, enabling planned maintenance.

Outcome

Reduced unplanned downtime by 88%. Annual maintenance cost saving of £1.9M. Extended average machinery lifespan by 19%. Zero critical line-stoppage events in 14 months post-deployment.

88% Reduction in unplanned downtime
Financial Services

Compliance AI — Regional Investment Bank

Developed an AI-powered compliance assistant for a mid-size UK investment bank, automating regulatory interpretation, flagging compliance gaps and guiding relationship managers through KYC/AML in real time.

Outcome

Reduced compliance errors by 92%. Regulatory audit preparation time cut from 5 weeks to 3 days. New staff compliance onboarding reduced from 10 weeks to 14 days.

92% Compliance error reduction
Retail

Personalisation Engine — National Fashion Retailer

Implemented an end-to-end AI recommendation and customer service platform for a UK fashion retailer with 180 stores and a high-traffic e-commerce site, integrating with their existing Salesforce Commerce stack.

Outcome

Increased average order value by 31%. Automated 79% of customer service interactions. Customer satisfaction improved from 3.6 to 4.7/5. Delivered £6.8M incremental revenue in year one.

31% Uplift in average order value
Education

Student Services AI — Russell Group University

Created an AI-powered academic support assistant for 22,000 students and 1,500 staff, providing instant answers on timetables, deadlines, module information and welfare resources across web and mobile.

Outcome

93% student satisfaction rating. 44% reduction in repetitive admin queries to student services. 99.1% query accuracy rate. Supported 2.4M successful interactions in first academic year.

93% Student satisfaction rate
Logistics

Supply Chain Intelligence — Regional 3PL Provider

Designed an AI demand forecasting, dynamic routing and inventory optimisation platform for a North West logistics provider managing 1,200+ client SKUs across 5 distribution centres.

Outcome

Reduced logistics operating costs by 26%. Improved on-time delivery from 78% to 97.8%. Inventory holding costs reduced by £1.4M annually. Forecast accuracy improved from 59% to 93%.

26% Operating cost reduction
Insurance

Claims Processing AI — Specialist Insurer

Automated claims intake, triage and fraud scoring for a specialist UK insurer processing 8,000+ claims monthly, cutting manual review time and improving fraud detection accuracy.

Outcome

Claims processing time reduced by 74%. Fraud detection accuracy improved from 68% to 94%. Annual fraud savings estimated at £2.2M. Staff redeployment freed 3.1 FTE for complex case work.

74% Claims processing time reduction
Energy

Grid Anomaly Detection — Renewable Energy Operator

Built a real-time AI monitoring system for a UK renewable energy operator to detect grid anomalies, predict equipment failures and optimise energy distribution across a 320-turbine wind farm portfolio.

Outcome

Detected 289 anomalies before they caused failures in year one. Prevented £3.6M estimated emergency repair costs. Grid efficiency improved by 9%. Carbon reporting accuracy improved to 99.6%.

289 Anomalies detected before failure
Government

Citizen Services AI — Metropolitan Borough Council

Deployed a multilingual AI assistant for a Greater Manchester council, handling 200+ service query types including benefits, planning, housing support and waste collection.

Outcome

Handles 62% of digital citizen enquiries autonomously. Council call centre volume reduced by 38%. Average citizen wait time reduced from 16 minutes to under 2 minutes. £540K annual staffing savings.

62% Enquiries handled autonomously
Hospitality

Guest Intelligence Platform — Hotel Group

Implemented an AI personalisation and operations platform for a 4-star hotel group with 22 properties, integrating with their PMS, F&B and housekeeping systems.

Outcome

Guest satisfaction scores increased from 4.0 to 4.8/5. Upsell revenue up 38%. Housekeeping efficiency improved 24%. Repeat booking rate increased from 20% to 36%.

38% Upsell revenue increase
Legal

Contract Intelligence — Top 50 Law Firm

Developed a custom NLP model for a leading UK law firm to accelerate contract review and due diligence, extracting key clauses, flagging risk and benchmarking terms against market standards.

Outcome

Contract review time reduced by 84%. Due diligence turnaround cut from 3 weeks to 2 days. Identified £9.8M in previously overlooked risk exposure across client portfolios.

84% Contract review time reduction
HR Technology

Talent Intelligence Platform — FTSE 250 Employer

Built an AI-powered talent intelligence platform to improve hiring quality, predict attrition risk and identify internal mobility opportunities for a large UK employer with 12,000 staff.

Outcome

Time-to-hire reduced by 42%. Quality-of-hire score improved by 28%. Attrition reduced by 19% in AI-flagged high-risk cohorts. Internal promotion rate increased by 31%.

42% Reduction in time-to-hire
Cybersecurity

Threat Detection AI — Financial Services Firm

Deployed an AI-powered security operations assistant that correlates threat signals across 50,000+ daily security events, dramatically reducing analyst alert fatigue and mean time to respond.

Outcome

Mean time to detect reduced from 4.2 hours to 11 minutes. False positive rate reduced by 87%. Analyst alert fatigue reduced — focus shifted to genuine threats. 3x increase in threats neutralised per analyst per day.

87% False positive reduction
Real Estate

Property Intelligence — National Estate Agency Group

Created an AI platform to automate property valuation, identify investment opportunities and personalise property recommendations for a national estate agency with 280 offices.

Outcome

Valuation accuracy improved by 23%. Lead-to-viewing conversion improved by 41%. Agent productivity up 35% with AI-drafted property descriptions and communications. 2,100 additional sales in year one.

41% Lead-to-viewing conversion uplift
Media

Content Intelligence — Digital Publishing Group

Built a content recommendation, audience segmentation and programmatic pricing AI for a UK digital publisher with 18 titles and 14M monthly readers, improving both reader engagement and advertising yield.

Outcome

Time-on-site increased by 34%. Subscription conversion improved by 22%. Programmatic ad yield up 28%. Content recommendation drove 41% of total page views within 6 months of launch.

34% Increase in time on site

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